The Quality Policy Statement for FDI is:
Our Quality Policy is to obtain and maintain 100% customer satisfaction through the expedient response and accurate delivery of customer requests
The purpose of the Federal Defense Industries, Inc. (FDI) Quality policy is to describe how FDI management defines, measures, implements verifies and reviews quality, quality policy, procedures and documents.
FDI Management has established the Quality Policy and Objectives, and a robust system of Procedures to guide and control FDI employees and FDI business processes to meet our Quality Policy and Objectives are provided during orientation training for new employees and are reviewed by current employees annually. FDI employees are expected to know what the Quality Policy and Objectives mean to the company’s goals, their job and the customer. The FDI Quality Policy will be posted in conspicuous common areas.
Quality Performance Objectives
- Less than 1 per 1,000 shipments valid Supplier Deficiency Reports
- Less than 1 per 3,000 shipments FDI root cause SDR
- 70% on-Time Delivery (by customer)
Quality Management System Objectives
Implement and maintain a Quality Management System that is conforming to the AS9100 & AS9120 standards.
Federal Defense Industries is committed to maintaining and meeting all of our customer requirements through 100% inspection of the product. Our quality commitment will contribute to our company’s strategic growth and increase our employee’s, customer’s and supplier’s confidence in our ability to deliver 100% customer satisfaction.